Returns & Complaints Policy – SuperBrandsShop.com
1. Return Eligibility
- 30-Day Return Window: Items must be returned within 30 days of delivery.
- Condition: Unused, unworn, with original tags and packaging.
- Proof of Purchase: Receipt or order number required.
2. How to Initiate a Return
- Log in to your account.
- Go to “Order History” and select “Request Return.”
- Print the prepaid return label (U.S. only).
- Ship the package via the designated carrier.
3. Refund Process
- Processing Time: 5-7 business days after we receive your return.
- Refund Method: Original payment (credit/debit/PayPal).
- Non-Refundable: Original shipping costs & return fees (unless defective).
4. Non-Returnable Items
- Final Sale (marked at checkout).
- Personalized/Custom products.
- Intimates & Swimwear (unless defective).
- Opened software/electronics.
5. Exchanges
- Available for size/color swaps (if in stock).
- No additional shipping fees for U.S. exchanges.
- Out-of-stock items: Refund issued instead.
6. Damaged/Defective Items
- Report within 48 hours of delivery.
- Provide photos/video of damage.
- We cover return shipping & send a free replacement.
7. International Returns
- Customer pays return shipping.
- Customs forms must say “Returned Goods – No Commercial Value.”
- Refund excludes duties/taxes.
8. Store Credit Option
- Get 110% credit (e.g., $100 purchase → $110 store credit).
- No expiration date.
- Instant digital delivery.
9. Lost/Missing Returns
- Track your return package.
- No refund if return is lost in transit.
- Insurance recommended for high-value items.
10. Complaints & Disputes
For unresolved issues:
- Email [email protected] (response in 24h).
- Escalate via BBB (U.S.) or consumer protection agencies.